Welcome to Autofiti Marketplace (autofiti.co.ke), your platform for buying and selling cars, vehicle parts, and automotive services in Kenya. Below, we answer common questions to help you navigate our services, including User Group plans, premium features, Business Profiles, banner ads, and Sell on Behalf. For further details, see our Terms and Conditions, Privacy Policy, and other policies.
What is Autofiti Marketplace?
Autofiti Marketplace connects buyers and sellers of cars, vehicle parts, and automotive services. Users can create listings, enhance visibility with premium features, showcase their brand through Business Profiles, promote via banner ads, or let us handle sales with our Sell on Behalf service.
Autofiti Marketplace connects buyers and sellers of cars, vehicle parts, and automotive services. Users can create listings, enhance visibility with premium features, showcase their brand through Business Profiles, promote via banner ads, or let us handle sales with our Sell on Behalf service.
How do I create an account?
Sign up by providing your name, email, and phone number on the registration page. Verify your account via email or SMS, then log in to start using the Platform. You must be 18 or older to register.
Sign up by providing your name, email, and phone number on the registration page. Verify your account via email or SMS, then log in to start using the Platform. You must be 18 or older to register.
How do I post a listing?
Log in, navigate to “Sell Your Car/Parts/Services,” enter item details (e.g., make, model, condition), upload photos, and submit. Listings are reviewed for compliance and typically go live within 24 hours. Some User Group plans include free listing credits.
Log in, navigate to “Sell Your Car/Parts/Services,” enter item details (e.g., make, model, condition), upload photos, and submit. Listings are reviewed for compliance and typically go live within 24 hours. Some User Group plans include free listing credits.
What are User Group plans?
We offer four plans to suit different needs:
We offer four plans to suit different needs:
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Free: Basic access with limited listings and a basic Business Profile (name, contact).
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Starter: Increased listing limits and a basic Business Profile for small-scale sellers.
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Pro: Higher listing limits, an enhanced Business Profile (logos, social links), and advanced analytics (views, click-through rates).
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Elite: Maximum listing limits, a premium Business Profile (verified badge, banner, dedicated URL), premium analytics, and a discount on Sell on Behalf commissions.
Each plan offers distinct features without bundling premium services. See Terms and Conditions for details.
What is a Business Profile?
A Business Profile promotes your brand and listings, visible to all Platform users. Basic profiles (Free/Starter) include name and contact details. Enhanced profiles (Pro) add logos, descriptions, and social links. Premium profiles (Elite) offer verified badges, banners, maps, and a dedicated URL (e.g., autofiti.co.ke/business/[username]).
A Business Profile promotes your brand and listings, visible to all Platform users. Basic profiles (Free/Starter) include name and contact details. Enhanced profiles (Pro) add logos, descriptions, and social links. Premium profiles (Elite) offer verified badges, banners, maps, and a dedicated URL (e.g., autofiti.co.ke/business/[username]).
Can I get a Business Profile without a User Group plan?
Yes, standalone Business Profiles are available for users not subscribed to a plan, providing basic branding features to showcase your business.
Yes, standalone Business Profiles are available for users not subscribed to a plan, providing basic branding features to showcase your business.
How do Business Profiles benefit my business?
Business Profiles enhance credibility, making it easier for buyers to trust and contact you. They centralize your listings and brand details, with premium profiles (Elite) offering top visibility, ideal for showrooms or frequent sellers.
Business Profiles enhance credibility, making it easier for buyers to trust and contact you. They centralize your listings and brand details, with premium profiles (Elite) offering top visibility, ideal for showrooms or frequent sellers.
Can I customize my Business Profile?
Yes, Pro and Elite users can customize with logos, descriptions, and social links. Elite users can add banners and maps. Contact [email protected] for advanced customization options.
Yes, Pro and Elite users can customize with logos, descriptions, and social links. Elite users can add banners and maps. Contact [email protected] for advanced customization options.
What are premium features?
Premium features boost listing visibility and engagement. Options include publishing listings, marking as premium, highlighting, moving to top, republishing, or displaying additional images. These are available to all users, regardless of User Group plan.
Premium features boost listing visibility and engagement. Options include publishing listings, marking as premium, highlighting, moving to top, republishing, or displaying additional images. These are available to all users, regardless of User Group plan.
What are banner ads?
Banner ads promote your listings or brand through targeted campaigns, charged per click (CPC) or per view (CPV). You set a budget and duration, and track performance (clicks, views) on your dashboard. Ads are ideal for increasing exposure to buyers.
Banner ads promote your listings or brand through targeted campaigns, charged per click (CPC) or per view (CPV). You set a budget and duration, and track performance (clicks, views) on your dashboard. Ads are ideal for increasing exposure to buyers.
How do banner ad budgets work?
Deposit funds into your Autofiti Wallet, choose CPC or CPV, select a campaign duration, and specify your target (cars, parts, services). Costs are deducted per click or view until the budget or duration is exhausted. Monitor spending via your dashboard.
Deposit funds into your Autofiti Wallet, choose CPC or CPV, select a campaign duration, and specify your target (cars, parts, services). Costs are deducted per click or view until the budget or duration is exhausted. Monitor spending via your dashboard.
What is Pay per Publish?
Pay per Publish allows you to post listings, with some User Group plans offering free publishing credits to reduce the need for additional payments.
Pay per Publish allows you to post listings, with some User Group plans offering free publishing credits to reduce the need for additional payments.
What is the Sell on Behalf service?
Sell on Behalf lets Autofiti manage the sale of your car, parts, or services. We create listings, promote them, handle buyer inquiries, and facilitate transactions for a commission. Elite users receive a commission discount. This service is ideal for users seeking a hands-off selling experience.
Sell on Behalf lets Autofiti manage the sale of your car, parts, or services. We create listings, promote them, handle buyer inquiries, and facilitate transactions for a commission. Elite users receive a commission discount. This service is ideal for users seeking a hands-off selling experience.
How do I use Sell on Behalf?
Submit item details and documentation (e.g., NTSA logbook) via the Sell on Behalf form. We create a listing for your approval, market it, negotiate with buyers, and process payments securely. Funds, minus commission, are transferred after the sale. See Sell on Behalf Terms for details.
Submit item details and documentation (e.g., NTSA logbook) via the Sell on Behalf form. We create a listing for your approval, market it, negotiate with buyers, and process payments securely. Funds, minus commission, are transferred after the sale. See Sell on Behalf Terms for details.
How are payments handled?
Payments for User Group plans, premium features, Business Profiles, banner ads, and Sell on Behalf are processed securely via supported methods (e.g., M-Pesa, cards). Autofiti Wallet credits fund certain services and expire after 12 months. See Billing Policy.
Payments for User Group plans, premium features, Business Profiles, banner ads, and Sell on Behalf are processed securely via supported methods (e.g., M-Pesa, cards). Autofiti Wallet credits fund certain services and expire after 12 months. See Billing Policy.
Are payments refundable?
Payments are generally non-refunded, except in cases required by Kenyan law, such as service non-delivery or billing errors. See Refund Policy for details.
Payments are generally non-refunded, except in cases required by Kenyan law, such as service non-delivery or billing errors. See Refund Policy for details.
How do I avoid scams or fraud?
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Verify vehicle documentation (e.g., NTSA logbook, receipts).
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Inspect items in person before payment.
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Use Platform payment methods and messaging for secure transactions.
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Report suspicious listings or users to [email protected].
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Consider Sell on Behalf to reduce direct buyer interactions.
Autofiti is not liable for fraud or disputes. See Security Tips and Disclaimer.
Why do I see advertisements?
The Platform displays Google AdSense, third-party ads, and user banner ads to enhance functionality, personalize content, and support operations. Ad cookies track interactions for optimization. See Cookie Policy.
The Platform displays Google AdSense, third-party ads, and user banner ads to enhance functionality, personalize content, and support operations. Ad cookies track interactions for optimization. See Cookie Policy.
Is my personal information safe?
We protect your data with secure measures, in compliance with the Data Protection Act 2019. You can access, correct, or delete your data by contacting [email protected]. See Privacy Policy for details.
We protect your data with secure measures, in compliance with the Data Protection Act 2019. You can access, correct, or delete your data by contacting [email protected]. See Privacy Policy for details.
What should I do if I suspect unauthorized account activity?
Log out, reset your password, and contact [email protected] immediately with details of the issue. Enable two-factor authentication (if available) for added security. See Security Tips.
Log out, reset your password, and contact [email protected] immediately with details of the issue. Enable two-factor authentication (if available) for added security. See Security Tips.
What laws govern the Platform?
All services are governed by Kenyan law, with disputes resolved through arbitration in Nairobi, per Kenyan arbitration laws. See Terms and Conditions.
All services are governed by Kenyan law, with disputes resolved through arbitration in Nairobi, per Kenyan arbitration laws. See Terms and Conditions.
How can I contact Autofiti?
Reach out to our support team:
Reach out to our support team:
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Email: [email protected]
